Privacy Policy

1. Scope

This Privacy Policy applies to:

• Visitors of the Clusterpilot website
• Users who create an account
• Customers using paid services
• Individuals who contact us

The Platform is intended for both business users and private individuals.

2. Personal Data We Collect

We collect only the personal data necessary to operate and improve the Platform.

2.1 Data You Provide Directly

When creating an account or using the Platform, we may process:

• First and last name
• Email address
• Company name, where applicable
• Billing information
• Account credentials via Clerk
• Content created within the Platform, including projects, articles, clusters, rewrites, and related data

We do not store payment card details. Payments are processed securely by Stripe.

2.2 Automatically Collected Data

When you use the Platform, certain data is collected automatically:

• IP address
• Browser type and version
• Device information
• Usage data and interaction logs
• Date and time of access
• Technical and error logs

This data is used for security, system integrity, performance monitoring, and analytics.

2.3 Cookies and Analytics

The Platform uses cookies and similar technologies for:

• Authentication and session management
• Security purposes
• Functional operation
• Analytics and performance measurement

Analytics tools may be used to better understand usage patterns and improve the service. Where required by law, non-essential cookies are only placed with your consent.

3. Purposes of Processing

We process personal data for the following purposes:

• Account creation and management
• Providing and maintaining the SaaS services
• Payment processing and billing
• Customer support
• Platform security and fraud prevention
• Service improvement and analytics
• Sending transactional communications
• Sending marketing communications, where permitted

4. Legal Basis for Processing

We rely on one or more of the following legal bases under Article 6 GDPR:

You may withdraw consent for marketing communications at any time.

5. AI and User Content

Clusterpilot generates content based on user input.

User-generated content is stored in our secure database for the purpose of delivering the service.

We do not use user content for AI training or resale. We do not sell user data to third parties.

6. Data Sharing and Processors

We share personal data only with service providers necessary for operating the Platform, including:

• Clerk for authentication
• Stripe for payment processing
• Versal for hosting infrastructure
• Analytics service providers

Where required, data processing agreements are in place to ensure GDPR compliance. We do not sell personal data.

7. International Transfers

We aim to process personal data within the European Economic Area. If any service provider processes data outside the EEA, this will only occur under appropriate safeguards in accordance with the GDPR.

8. Data Retention

We retain personal data only as long as necessary:

• Account data: during the lifetime of the account and up to 3 years after closure
• Billing records: 7 years, in accordance with Belgian accounting laws
• Marketing data: until consent is withdrawn

After retention periods expire, data is deleted or anonymised.

9. Your Rights Under GDPR

Under GDPR, you have the right to:

• Access your personal data
• Request rectification
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact: hello@clusterpilot.ai

We will respond within one month as required by law.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no online system can guarantee absolute security.

11. Children

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact

For any questions regarding this Privacy Policy or your personal data:

Stinis Media CommV
Email: hello@clusterpilot.ai